Privacy Policy

Smart AV Home Systems Privacy Policy

Effective Date: 2023-09-20

Smart AV Home Systems ("Smart AV") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, mobile app, and other services (collectively, the "Services").

1. What information do we collect?

We collect the following information from you when you use the Services:

• Contact information, such as your name, email address, and phone number

• Account information, such as your username, password, and billing information

• Device information, such as the type and model of your smart home devices and their unique identifiers

• Usage data, such as how you interact with the Services, including the devices you control, the commands you give, and the time and date of your interactions

• Location data, if you enable location services on your mobile device

2. How do we use your information?

We use your information to provide and improve the Services, including to:

• Set up and manage your smart home devices

• Control your smart home devices

• Provide you with personalized recommendations and insights

• Send you important notifications about your smart home devices

• Conduct research and development

• Protect the security and integrity of the Services

3. How do we share your information?

We may share your information with the following third parties:

• Our service providers, who help us to provide and improve the Services

• Law enforcement or other government agencies, if required by law

We will not sell or rent your personal information to third parties for marketing purposes.

4. Your choices

You have the following choices with respect to your personal information:

• You can access and update your contact information and account information at any time by logging into your account.

• You can opt out of receiving marketing emails from us by clicking on the unsubscribe link at the bottom of any marketing email.

• You can delete your account and all of your personal information by contacting us at [email protected]

5. Data security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no security measure is perfect, and we cannot guarantee that your personal information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by posting a revised version of the Privacy Policy on the Services or by sending you an email.

7. Contact us

If you have any questions about this Privacy Policy, please contact us at hello@smartavhomesystems.co.za 

Additional information for smart home users

Smart home devices collect a variety of data about your home and your activities. This data may include information about your presence in your home, your movements, your habits, and your preferences.

Smart AV Home Systems is committed to protecting the privacy of your smart home data. We use your smart home data to provide and improve the Services, including to:

• Set up and manage your smart home devices

• Control your smart home devices

• Provide you with personalized recommendations and insights

• Send you important notifications about your smart home devices

• Conduct research and development

• Protect the security and integrity of the Services

We will not sell or rent your smart home data to third parties for marketing purposes.

You have the following choices with respect to your smart home data:

• You can review and delete your smart home data by logging into your account.

• You can disable smart home data collection from your smart home devices by logging into your account and changing the settings for each device.

Please note that disabling smart home data collection may limit your ability to use certain features of the Services.

We encourage you to review the privacy policies of the manufacturers of your smart home devices to learn more about how they collect and use your data.